Privacy Policy

1. Introduction

Apex Flow Solutions ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, enquire about our services, or engage with us as a client.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Personal details such as name, email address, phone number, and company name.
• Contact form submissions and enquiry details.
• Technical data including IP address, browser type, operating system, and usage data.
• Communication records when you contact us by email, phone, or form.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services

• Communicate availability, timelines, or support requests

• Improve our website, services, and user experience

• Meet legal or regulatory obligations

We only use your data when we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Consent – where you have explicitly agreed (e.g., contact form submission).

• Contractual necessity – to fulfil services you request.

• Legitimate interests – to operate and improve our business.

• Legal obligation – where required by law.

5. Data Sharing

We do not sell your personal data.

We may share data only with:

• Trusted service providers (e.g., hosting, email, analytics) under data processing agreements
• Legal or regulatory authorities where required

6. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Encrypted connections (HTTPS/TLS)

• Access controls and authentication

• Secure coding standards and security monitoring

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies

Our website may use cookies to improve functionality and analyse usage.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those links.

11. Changes to This Policy

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: